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What You Agree To When You Use Mostplay Live

Using Mostplay Live means you accept the terms set out on this page — covering account eligibility, wallet use, and your rights as someone who holds an account with us.

Jurisdiction-dependent accessAccount holder rightsbKash, Nagad, Rocket wallet termsPolicy update noticesEligible regions only
Mostplay Live What You Agree To When You Use Mostplay Live
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security sits on a few concrete practices. We use OTP verification tied to your registered mobile number for login and for wallet changes — so even if someone knows your password, they cannot move funds without access to your phone. Account data is held for as long as your account remains active plus any retention period required under applicable law in your region.

Cookie Use

We use session and preference cookies to keep you logged in and remember your display settings. You can clear these via your browser, but doing so will log you out of your current session.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket deposits and withdrawals are retained for the period required by our operating obligations. You may request a summary via the account portal.

Account Security

OTP-based login is active by default. If you change your registered mobile number, wallet re-verification is required before your next withdrawal can be processed.

Request Your Data

To request a copy of the data we hold on your account, or to ask for corrections, contact support through the account portal with your registered mobile number as reference.

POLICY CONTACT PATHS

How to Reach Us About Legal Queries

If something on this page is unclear or you need to raise a concern about your account under these terms, we have three ways to get in touch. Our team handles policy questions alongside general account help, so use the channel that suits you — players in Dhaka and across Bangladesh can reach us the same way.

Live Chat Open the chat widget from any page on Mostplay Live. For policy or account questions, tell the agent it's a legal matter and they will escalate appropriately.
Email Support Send your query to our support address listed in the account portal. Include your registered mobile number so we can match your account without delay.
Account Portal Log in and navigate to Account Help for self-service options including document submission, wallet verification requests, and policy acknowledgment records.

Common Questions on Legal Terms

These are the questions we get most often about our terms, account eligibility, and how we handle data. If yours is not here, live chat is the fastest way to an answer.

Access depends on your local law and whether Bangladesh is an eligible region under our current terms. Check your local regulations before opening an account or making a deposit.

Deposits must come from a wallet registered in your own name. Funds sent from a third-party wallet may be held pending verification and returned to the originating number if ownership cannot be confirmed.

Contact support through the account portal, state that you want to close your account, and request data deletion. We will confirm the steps and timeline based on our retention obligations.

Yes. We post an updated effective date on this page whenever terms change. If you have an active account, we recommend checking this page periodically or asking support to flag any material updates.

We store registration details, transaction records for bKash, Nagad, and Rocket activity, login history, and any documents you submit for verification. You can request a summary via the account portal.

OTP login is tied to your registered mobile number. Contact support immediately if you lose access to that number — we will freeze account changes until you complete re-verification with a new number.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.